Union College

518-388-6293 | its@union.edu

Alerts

04.2.2018 | FCC Consumer Alert: 'Neighbor Spoofing'

The FCC is warning consumers about "neighbor spoofing" scams where thieves manipulate caller ID information in ways that make calls appear to have been placed locally.

06.20.2018 | Access to 25Live is currently unavailable
Access to the 25Live system is currently unavailable.  User can use the site to search for locations or events, but will not be able to login to the system to make reservations.
 
ITS is monitoring the situation with the vendor and will provide updates when available.
06.21.2018 | Nexus Scheduled Outage for Planned Upgrade

On Thursday, June 21, Nexus will be upgraded to version 3.4 to improve functionality and enable new features for your use this Fall term. Services will be offline from 7:00 am to 9:00 pm ET. During this period of time, you will not be able to access the system.

07.10.2018 | Nexus 2012-13 courses scheduled for deletion

ITS retains LMS courses in Nexus on a rolling five (5) year basis from the end of the term a course is taught, as per the Learning Management System (LMS) Course Retention Policy. On July 10th, ITS will remove course sites more than five (5) years old. (i.e., Summer, 2012, Fall 2012, Winter 2013, Spring 2013 term courses). Exemptions to the policy are handled on a case-by-case basis (contact snyderd2@union.edu).

Enterprise System Maintenance

Tuesday, 4:00 am - 8:00 am

Wednesday, 4:00 am - 8:00 am

Thursday, 4:00 am - 8:00 am

Sunday, 6:00 am - 12:00 pm

Enterprise Systems may be unavailable during these times.

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Web Videoconferencing (Zoom)

Zoom Logo


Summary (what you get)

ITS provides a Web-based video conferencing tool to allow faculty and staff to conduct meetings online with individuals located off-campus.

Click here to get started: https://union.zoom.us

Services Included

A self-service web video conferencing tool for anyone on campus to host online meetings, office hours, or project collaboration. All members of the Union community can access the tool by going to https://union.zoom.us and logging in using their Union credentials. All users can share video, screen share, use a virtual dry erase board, and record their meetings. If needed, IT Services staff can teach individuals how to set up and use the tools provided by Zoom. First-time hosts and participants are strongly encouraged to conduct test meetings, a functionality provided by Zoom: https://zoom.us/test.

What is Not Included

ITS will provide training on the effective use of the resource but will not manage the meeting itself. Users will be responsible for facilitating the live meeting.

When Customer Receives It

Users can immediately access the tool by going to https://union.zoom.us and logging in using their Union credentials. We recommend any training be requested at least one week prior to a meeting.

Related Information

First-time users of Zoom will need to install plug-in software that enables Zoom functionalities on your Internet browser. Please contact the Help Desk for assistance. More information is available in the form of questions and answers.

Where/how to request this service

This service, including guidance on hosting a meeting for the first time, may be requested by contacting the Help Desk via e-mail at helpdesk@union.edu or calling ext. 6400.

Individuals anticipating using web conferencing to facilitate teaching and learning in a "flipped" or blended manner for the first time, are encouraged to request an appointment to discuss strategies and best practices by contacting the Learning Technologies staff in ITS at helpdesk@union.edu.

power button If you are having difficulty or you have unanswered questions, please call the Help Desk at (518) 388-6400, or e-mail helpdesk@union.edu.

Need Help?

  • helpdesk@union.edu
  • Help Desk (6400)
  • MyResnet (Apogee) 855-813-7010
  • Electronic Classroom Hotline (7007)
  • Telecom Help (6411)
  • Hours: M-F 8:30-4:54

Submit A Request

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