Union College

518-388-6293 | its@union.edu

Alerts

07.19.2016 | Ensemble Video-Service Available

Updated 10:17 am 7/19/16:  As of 10:16 am on Tuesday, July 19th, we were notified that NY6 Ensemble Video services became available. The vendor is in the process of analyzing the outage.

08.2.2016 | Scheduled Nexus System Maintenance 8/2 from 7 am-9 pm

On Tuesday, August 2, 2016, there is scheduled Nexus system maintenance from 7:00 am-9:00 pm in order to upgrade the Nexus system to Moodle version 3.0. Nexus will be unavailable during the system upgrade. ITS will send a notification when the upgrade is complete and Nexus is once again available. We apologize for any inconvenience.

07.21.2016 | Scheduled Nexus Maintenance 7/21 from 4-5 a.m.

There is scheduled Nexus server maintenance on Thursday, July 21 from 4am-5am. We expect the downtime to be minimal, but Nexus may be unavailable during this time. This maintenance is part of our ongoing effort to ensure Nexus continues to perform optimally.

Enterprise System Maintenance

Tuesday, 4:00 am - 8:00 am

Wednesday, 4:00 am - 8:00 am

Thursday, 4:00 am - 8:00 am

Sunday, 6:00 am - 12:00 pm

Enterprise Systems may be unavailable during these times.

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Video Conferencing Equipment

Reservation / Procedure Checklist:

  • Olin Rm 102, 105, 106 is reserved through Registrar (6109) or Scheduling (6098).
  • Equipment Order to be set-up in reserved room through Media Services (6438).
  • Telecommunications is notified of video conference at least 2 days before conference (by Media Services who will provide set-up).
  • Telecommunications is given location, beginning and ending time of video- conference, department utilizing and account number to charge.
  • Telecommunications activates ports for service to location for date and time requested.
  • Ports deactivated when conf completed.
  • Telecommunications charges user $60/hour to cover call charge (equipment is using 6 lines to make the call).
  • Charge is prorated if necessary.
  • Charge for International video-conferences is $100/hour.
  • Telecommunications charges for use of equipment @ $30 reimbursable to Media Services.
  • Charge appears on monthly telephone bill as an Other Charge and Credit, itemized as video conference equipment rental and video conf usage.

Need Help?

  • helpdesk@union.edu
  • Help Desk (6400)
  • MyResnet (Apogee) 855-813-7010
  • Electronic Classroom Hotline (7007)
  • Telecom Help (6411)
  • Hours: M-F 8:30-4:54

Submit A Request

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