Union College

518-388-6293 | its@union.edu

Alerts

06.10.2017 | Scheduled Panopto Maintenance

On Saturday, June 10, Panopto will be upgraded to Panopto 5.4. Services will be offline from 8:00pm to 12:00am EDT. During this period of time, you will not be able to access recordings and any attempts to upload from clients will result in a "Server unable to connect" message.

06.15.2017 | Nexus Scheduled Outage for Planned Upgrade

On Thursday, June 15, Nexus will be upgraded to version 3.2 to improve functionality and enable new features for your use this Fall term. Services will be offline from 6:00 am to 9:00 pm EDT. During this period of time, you will not be able to access the system.

Enterprise System Maintenance

Tuesday, 4:00 am - 8:00 am

Wednesday, 4:00 am - 8:00 am

Thursday, 4:00 am - 8:00 am

Sunday, 6:00 am - 12:00 pm

Enterprise Systems may be unavailable during these times.

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Video Conferencing Equipment

Reservation / Procedure Checklist:

  • Olin Rm 102, 105, 106 is reserved through Registrar (6109) or Scheduling (6098).
  • Equipment Order to be set-up in reserved room through Media Services (6438).
  • Telecommunications is notified of video conference at least 2 days before conference (by Media Services who will provide set-up).
  • Telecommunications is given location, beginning and ending time of video- conference, department utilizing and account number to charge.
  • Telecommunications activates ports for service to location for date and time requested.
  • Ports deactivated when conf completed.
  • Telecommunications charges user $60/hour to cover call charge (equipment is using 6 lines to make the call).
  • Charge is prorated if necessary.
  • Charge for International video-conferences is $100/hour.
  • Telecommunications charges for use of equipment @ $30 reimbursable to Media Services.
  • Charge appears on monthly telephone bill as an Other Charge and Credit, itemized as video conference equipment rental and video conf usage.

Need Help?

  • helpdesk@union.edu
  • Help Desk (6400)
  • MyResnet (Apogee) 855-813-7010
  • Electronic Classroom Hotline (7007)
  • Telecom Help (6411)
  • Hours: M-F 8:30-4:54

Submit A Request

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