Union College

518-388-6293 | its@union.edu

Alerts

06.10.2017 | Scheduled Panopto Maintenance

On Saturday, June 10, Panopto will be upgraded to Panopto 5.4. Services will be offline from 8:00pm to 12:00am EDT. During this period of time, you will not be able to access recordings and any attempts to upload from clients will result in a "Server unable to connect" message.

06.15.2017 | Nexus Scheduled Outage for Planned Upgrade

On Thursday, June 15, Nexus will be upgraded to version 3.2 to improve functionality and enable new features for your use this Fall term. Services will be offline from 6:00 am to 9:00 pm EDT. During this period of time, you will not be able to access the system.

Enterprise System Maintenance

Tuesday, 4:00 am - 8:00 am

Wednesday, 4:00 am - 8:00 am

Thursday, 4:00 am - 8:00 am

Sunday, 6:00 am - 12:00 pm

Enterprise Systems may be unavailable during these times.

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Speaker phones

Speakerphones are for use in conference rooms or offices. To reserve a speakerphone, email telecomm@union.edu or call 6411 with the date needed, location and an account number to bill. You can pick up the speakerphone at the Telecommunications office in Steinmetz 100.

Voicepoint Stand Alone Speakerphones are $10 per day. They can be used for any analog telephone line.

How to set up a Voicepoint standalone speakerphone:

  • Plug the device into an electrical outlet.
  • Plug the phone cord into a live ANALOG phone jack (jack has dial tone and a single line phone attached, or you know it's a live analog jack).
  • If done, the phone emits a dial tone. You can dial from the keypad to make a test call (strongly recommended to test before you go live).

Cisco Stand Alone Speakerphones are $20 per day. They can be used for any ethernet port.

How to set up a Cisco standalone speakerphone:

  • Plug the device into an electrical outlet.
  • Plug the Ethernet cord into a live Ethernet port. (must be programed for Voip).
  • If done, the phone emits a dial tone. You can dial from the keypad to make a test call (strongly recommended to test before you go live).

Need Help?

  • helpdesk@union.edu
  • Help Desk (6400)
  • MyResnet (Apogee) 855-813-7010
  • Electronic Classroom Hotline (7007)
  • Telecom Help (6411)
  • Hours: M-F 8:30-4:54

Submit A Request

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