Union College

518-388-6293 | its@union.edu

Alerts

04.2.2018 | FCC Consumer Alert: 'Neighbor Spoofing'

The FCC is warning consumers about "neighbor spoofing" scams where thieves manipulate caller ID information in ways that make calls appear to have been placed locally.

06.20.2018 | Access to 25Live is currently unavailable
Access to the 25Live system is currently unavailable.  User can use the site to search for locations or events, but will not be able to login to the system to make reservations.
 
ITS is monitoring the situation with the vendor and will provide updates when available.
06.21.2018 | Nexus Scheduled Outage for Planned Upgrade

On Thursday, June 21, Nexus will be upgraded to version 3.4 to improve functionality and enable new features for your use this Fall term. Services will be offline from 7:00 am to 9:00 pm ET. During this period of time, you will not be able to access the system.

07.10.2018 | Nexus 2012-13 courses scheduled for deletion

ITS retains LMS courses in Nexus on a rolling five (5) year basis from the end of the term a course is taught, as per the Learning Management System (LMS) Course Retention Policy. On July 10th, ITS will remove course sites more than five (5) years old. (i.e., Summer, 2012, Fall 2012, Winter 2013, Spring 2013 term courses). Exemptions to the policy are handled on a case-by-case basis (contact snyderd2@union.edu).

Enterprise System Maintenance

Tuesday, 4:00 am - 8:00 am

Wednesday, 4:00 am - 8:00 am

Thursday, 4:00 am - 8:00 am

Sunday, 6:00 am - 12:00 pm

Enterprise Systems may be unavailable during these times.

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Speaker phones

Speakerphones are for use in conference rooms or offices. To reserve a speakerphone, email telecomm@union.edu or call 6411 with the date needed, location and an account number to bill. You can pick up the speakerphone at the Telecommunications office in Steinmetz 100.

Voicepoint Stand Alone Speakerphones are $10 per day. They can be used for any analog telephone line.

How to set up a Voicepoint standalone speakerphone:

  • Plug the device into an electrical outlet.
  • Plug the phone cord into a live ANALOG phone jack (jack has dial tone and a single line phone attached, or you know it's a live analog jack).
  • If done, the phone emits a dial tone. You can dial from the keypad to make a test call (strongly recommended to test before you go live).

Cisco Stand Alone Speakerphones are $20 per day. They can be used for any ethernet port.

How to set up a Cisco standalone speakerphone:

  • Plug the device into an electrical outlet.
  • Plug the Ethernet cord into a live Ethernet port. (must be programed for Voip).
  • If done, the phone emits a dial tone. You can dial from the keypad to make a test call (strongly recommended to test before you go live).

Need Help?

  • helpdesk@union.edu
  • Help Desk (6400)
  • MyResnet (Apogee) 855-813-7010
  • Electronic Classroom Hotline (7007)
  • Telecom Help (6411)
  • Hours: M-F 8:30-4:54

Submit A Request

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