Union College

518-388-6293 | its@union.edu

Alerts

06.10.2017 | Scheduled Panopto Maintenance

On Saturday, June 10, Panopto will be upgraded to Panopto 5.4. Services will be offline from 8:00pm to 12:00am EDT. During this period of time, you will not be able to access recordings and any attempts to upload from clients will result in a "Server unable to connect" message.

06.15.2017 | Nexus Scheduled Outage for Planned Upgrade

On Thursday, June 15, Nexus will be upgraded to version 3.2 to improve functionality and enable new features for your use this Fall term. Services will be offline from 6:00 am to 9:00 pm EDT. During this period of time, you will not be able to access the system.

Enterprise System Maintenance

Tuesday, 4:00 am - 8:00 am

Wednesday, 4:00 am - 8:00 am

Thursday, 4:00 am - 8:00 am

Sunday, 6:00 am - 12:00 pm

Enterprise Systems may be unavailable during these times.

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User Services

The focus of the User Services group is to provide excellent centralized software and hardware support to the Union College community. Support is provided through the Information Technology Services (ITS) Helpdesk. The ITS Helpdesk is staffed entirely by full-time professional employees. Our hours of operation are Monday-Friday 9:00 am through 4:30 pm, including lunch.

In addition to providing centralized support, the User Services group is responsible for all computing hardware and software purchasing. They are able to work directly with all members of the campus community to identify the appropriate hardware or software required to meet the user’s needs. Maintenance and replacement of computers used by faculty and staff in their offices is handled by the User Services group. Standard desktop and laptop configurations (both Mac and PC) are identified each year. These are the configurations primarily supported by User Services.

Need Help?

  • helpdesk@union.edu
  • Help Desk (6400)
  • MyResnet (Apogee) 855-813-7010
  • Electronic Classroom Hotline (7007)
  • Telecom Help (6411)
  • Hours: M-F 8:30-4:54

Submit A Request

Where We Are

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