Union College

518-388-6293 | its@union.edu

Alerts

04.2.2018 | FCC Consumer Alert: 'Neighbor Spoofing'

The FCC is warning consumers about "neighbor spoofing" scams where thieves manipulate caller ID information in ways that make calls appear to have been placed locally.

07.26.2018 | CHANGE: Password required for "union" wireless network - Effective August 2, 2018

In order to provide better security on our public wireless network, Union College will be requiring a password to join the "union" WiFi. This new step will be effective starting on August 2nd at 9:00 am.

08.16.2018 | Colleague System Unavailable Wednesday, August 22 6am-9:30am

On Wednesday, August 22nd, software updates will be installed on the Colleague system. The installation will begin at 6:30 a.m. and expected completion is by 9:30 a.m.

Enterprise System Maintenance

Tuesday, 4:00 am - 8:00 am

Wednesday, 4:00 am - 8:00 am

Thursday, 4:00 am - 8:00 am

Sunday, 6:00 am - 12:00 pm

Enterprise Systems may be unavailable during these times.

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User Services

The focus of the User Services group is to provide excellent centralized software and hardware support to the Union College community. Support is provided through the Information Technology Services (ITS) Helpdesk. The ITS Helpdesk is staffed entirely by full-time professional employees. Our hours of operation are Monday-Friday 9:00 am through 4:30 pm, including lunch.

In addition to providing centralized support, the User Services group is responsible for all computing hardware and software purchasing. They are able to work directly with all members of the campus community to identify the appropriate hardware or software required to meet the user’s needs. Maintenance and replacement of computers used by faculty and staff in their offices is handled by the User Services group. Standard desktop and laptop configurations (both Mac and PC) are identified each year. These are the configurations primarily supported by User Services.

Need Help?

  • helpdesk@union.edu
  • Help Desk (6400)
  • MyResnet (Apogee) 855-813-7010
  • Electronic Classroom Hotline (7007)
  • Telecom Help (6411)
  • Hours: M-F 8:30-4:54

Submit A Request

Where We Are

Location map