Union College

518-388-6293 | its@union.edu

Alerts

08.3.2016 | Colleague / WebAdvising Systems Unavailable: Wednesday, August 3rd

On Wednesday, August 3rd, software updates will be installed on the Colleague / WebAdvising systems. The installation will begin at 6:30 am and we expect it wil be completed by 1:00 pm.

07.27.2016 | Ellucian / Colleague system unavailable Wednesday, July 27

On Wednesday, July 27th, departmental software updates will be installed on the Colleague system. The installation will begin at 6:30 am and we expect it will be completed by 10:00 am.

08.2.2016 | Scheduled Nexus System Maintenance 8/2 from 7 am-9 pm

On Tuesday, August 2, 2016, there is scheduled Nexus system maintenance from 7:00 am-9:00 pm in order to upgrade the Nexus system to Moodle version 3.0. Nexus will be unavailable during the system upgrade. ITS will send a notification when the upgrade is complete and Nexus is once again available. We apologize for any inconvenience.

07.21.2016 | Scheduled Nexus Maintenance 7/21 from 4-5 a.m.

There is scheduled Nexus server maintenance on Thursday, July 21 from 4am-5am. We expect the downtime to be minimal, but Nexus may be unavailable during this time. This maintenance is part of our ongoing effort to ensure Nexus continues to perform optimally.

Enterprise System Maintenance

Tuesday, 4:00 am - 8:00 am

Wednesday, 4:00 am - 8:00 am

Thursday, 4:00 am - 8:00 am

Sunday, 6:00 am - 12:00 pm

Enterprise Systems may be unavailable during these times.

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Telecommunications

The Telecommunications Office (located in Steinmetz 100) is responsible for voice transmissions from any College-owned location, and it is the central office for all telephone concerns and billing.

User Guides are available for download in the Documentation section of this website, as well as, at the Telecommunications Office.  These guides provide specific information on the system and services available.

Our local exchange is (518) 388.

To access your CallXpress voicemail dial 518-388-6688.

Campus phone bills are posted online.   Domestic long distance calls are billed at $0.10/minute.  Local calls from staff lines are free.

Telecommunications Office Staff

Stephen DeGeyter, Telecommunications Analyst t: 518-388-6411 f: 518-388-6464 e: degeytes@union.edu

Diane R. McNamara, Director of Telecommunications & Networking  t: 518-388-6411 f: 518-388-6464 e: mcnamard@union.edu

Faculty and staff may also receive assistance by contacting the Telecommunications Help Desk in the following ways:

  • Phone: (518) 388-6411
  • Email: telecomm@union.edu
  • Stop by the office in Steinmetz 100 (Mon - Fri 8:30am - 5:00pm)

Need Help?

  • helpdesk@union.edu
  • Help Desk (6400)
  • MyResnet (Apogee) 855-813-7010
  • Electronic Classroom Hotline (7007)
  • Telecom Help (6411)
  • Hours: M-F 8:30-4:54

Submit A Request

Where We Are

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