Union College

518-388-6293 | its@union.edu

Alerts

01.11.2018 | Security flaws (Meltdown and Spectre) affecting many computers, tablets, and mobile devices

Please see alert for information on the Meltdown and Spectre security flaws.

02.21.2018 | Ensemble Video - Unavailable @ 12-2 AM EST for Scheduled Upgrade

The Ensemble Video cloud servers will be unavailable on Wednesday morning (2/21/18) from 12:01AM - 2AM ET for a planned upgrade to Ensemble Video 4.8.

Enterprise System Maintenance

Tuesday, 4:00 am - 8:00 am

Wednesday, 4:00 am - 8:00 am

Thursday, 4:00 am - 8:00 am

Sunday, 6:00 am - 12:00 pm

Enterprise Systems may be unavailable during these times.

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Telecommunications

The Telecommunications Office (located in Steinmetz 100) is responsible for voice transmissions from any College-owned location, and it is the central office for all telephone concerns and billing.

User Guides are available for download in the Documentation section of this website, as well as, at the Telecommunications Office.  These guides provide specific information on the system and services available.

Our local exchange is (518) 388.

To access your CallXpress voicemail dial 518-388-6688.

Campus phone bills are posted online.   Domestic long distance calls are billed at $0.10/minute.  Local calls from staff lines are free.

Telecommunications Office Staff

Stephen DeGeyter, Telecommunications Analyst t: 518-388-6411 f: 518-388-6464 e: degeytes@union.edu

Diane R. McNamara, Director of Telecommunications & Networking  t: 518-388-6411 f: 518-388-6464 e: mcnamard@union.edu

Faculty and staff may also receive assistance by contacting the Telecommunications Help Desk in the following ways:

  • Phone: (518) 388-6411
  • Email: telecomm@union.edu
  • Stop by the office in Steinmetz 100 (Mon - Fri 8:30am - 5:00pm)

Need Help?

  • helpdesk@union.edu
  • Help Desk (6400)
  • MyResnet (Apogee) 855-813-7010
  • Electronic Classroom Hotline (7007)
  • Telecom Help (6411)
  • Hours: M-F 8:30-4:54

Submit A Request

Where We Are

Location map