Union College

518-388-6293 | its@union.edu

Alerts

07.19.2016 | Ensemble Video-Service Available

Updated 10:17 am 7/19/16:  As of 10:16 am on Tuesday, July 19th, we were notified that NY6 Ensemble Video services became available. The vendor is in the process of analyzing the outage.

08.2.2016 | Scheduled Nexus System Maintenance 8/2 from 7 am-9 pm

On Tuesday, August 2, 2016, there is scheduled Nexus system maintenance from 7:00 am-9:00 pm in order to upgrade the Nexus system to Moodle version 3.0. Nexus will be unavailable during the system upgrade. ITS will send a notification when the upgrade is complete and Nexus is once again available. We apologize for any inconvenience.

07.21.2016 | Scheduled Nexus Maintenance 7/21 from 4-5 a.m.

There is scheduled Nexus server maintenance on Thursday, July 21 from 4am-5am. We expect the downtime to be minimal, but Nexus may be unavailable during this time. This maintenance is part of our ongoing effort to ensure Nexus continues to perform optimally.

Enterprise System Maintenance

Tuesday, 4:00 am - 8:00 am

Wednesday, 4:00 am - 8:00 am

Thursday, 4:00 am - 8:00 am

Sunday, 6:00 am - 12:00 pm

Enterprise Systems may be unavailable during these times.

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Services

Enterprise Applications

The Enterprise Applications support team provides software implementation, development, and maintenance support for the College’s enterprise systems, in addition to developing and supporting in-house written application systems.

Enterprise Systems

The Enterprise Systems team provides system administration support services for central academic, enterprise, email, and research computing systems. 

Learning Technologies and Environments

The Learning Technologies and Environments group provides support for the integration of technology in teaching and learning. Learning Technologies and Environments consists of two groups – Learning Technologies and Learning Environments.

Networking

The Network Services staff provides infrastructure planning, design, and installation to meet Union’s current and future computing and communications needs. Network Services provides connectivity for academic, professional staff and ResNet areas both wirelessly as well as wired connections.

Telecommunications

The Telecommunications Office (located in Steinmetz 100) is responsible for voice transmissions from College-owned residence halls and private fraternities on the campus.

User Services

The focus of the User Services group is to provide excellent centralized software and hardware support to the Union College community. Support is provided through the Information Technology Services (ITS) Helpdesk.

Web Development

ITS provides web design, development and support services for web-based applications. ITS works with College departments to develop web-based solutions that can improve departmental workflows, communication, organization and help streamline work processes across campus.

Need Help?

  • helpdesk@union.edu
  • Help Desk (6400)
  • MyResnet (Apogee) 855-813-7010
  • Electronic Classroom Hotline (7007)
  • Telecom Help (6411)
  • Hours: M-F 8:30-4:54

Submit A Request

Where We Are

Location map