Union College

518-388-6293 | its@union.edu

Alerts

06.10.2017 | Scheduled Panopto Maintenance

On Saturday, June 10, Panopto will be upgraded to Panopto 5.4. Services will be offline from 8:00pm to 12:00am EDT. During this period of time, you will not be able to access recordings and any attempts to upload from clients will result in a "Server unable to connect" message.

06.15.2017 | Nexus Scheduled Outage for Planned Upgrade

On Thursday, June 15, Nexus will be upgraded to version 3.2 to improve functionality and enable new features for your use this Fall term. Services will be offline from 6:00 am to 9:00 pm EDT. During this period of time, you will not be able to access the system.

Enterprise System Maintenance

Tuesday, 4:00 am - 8:00 am

Wednesday, 4:00 am - 8:00 am

Thursday, 4:00 am - 8:00 am

Sunday, 6:00 am - 12:00 pm

Enterprise Systems may be unavailable during these times.

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Services

Enterprise Applications

The Enterprise Applications support team provides software implementation, development, and maintenance support for the College’s enterprise systems, in addition to developing and supporting in-house written application systems.

Enterprise Systems

The Enterprise Systems team provides system administration support services for central academic, enterprise, email, and research computing systems. 

Learning Technologies and Environments

The Learning Technologies and Environments group provides support for the integration of technology in teaching and learning. Learning Technologies and Environments consists of two groups – Learning Technologies and Learning Environments.

Networking

The Network Services staff provides infrastructure planning, design, and installation to meet Union’s current and future computing and communications needs. Network Services provides connectivity for academic, professional staff and ResNet areas both wirelessly as well as wired connections.

Telecommunications

The Telecommunications Office (located in Steinmetz 100) is responsible for voice transmissions from College-owned residence halls and private fraternities on the campus.

User Services

The focus of the User Services group is to provide excellent centralized software and hardware support to the Union College community. Support is provided through the Information Technology Services (ITS) Helpdesk.

Web Development

ITS provides web design, development and support services for web-based applications. ITS works with College departments to develop web-based solutions that can improve departmental workflows, communication, organization and help streamline work processes across campus.

Need Help?

  • helpdesk@union.edu
  • Help Desk (6400)
  • MyResnet (Apogee) 855-813-7010
  • Electronic Classroom Hotline (7007)
  • Telecom Help (6411)
  • Hours: M-F 8:30-4:54

Submit A Request

Where We Are

Location map