Union College

518-388-6293 | its@union.edu

Alerts

04.2.2018 | FCC Consumer Alert: 'Neighbor Spoofing'

The FCC is warning consumers about "neighbor spoofing" scams where thieves manipulate caller ID information in ways that make calls appear to have been placed locally.

07.26.2018 | CHANGE: Password required for "union" wireless network - Effective August 2, 2018

In order to provide better security on our public wireless network, Union College will be requiring a password to join the "union" WiFi. This new step will be effective starting on August 2nd at 9:00 am.

08.16.2018 | Colleague System Unavailable Wednesday, August 22 6am-9:30am

On Wednesday, August 22nd, software updates will be installed on the Colleague system. The installation will begin at 6:30 a.m. and expected completion is by 9:30 a.m.

Enterprise System Maintenance

Tuesday, 4:00 am - 8:00 am

Wednesday, 4:00 am - 8:00 am

Thursday, 4:00 am - 8:00 am

Sunday, 6:00 am - 12:00 pm

Enterprise Systems may be unavailable during these times.

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Services

Enterprise Applications

The Enterprise Applications support team provides software implementation, development, and maintenance support for the College’s enterprise systems, in addition to developing and supporting in-house written application systems.

Enterprise Systems

The Enterprise Systems team provides system administration support services for central academic, enterprise, email, and research computing systems. 

Learning Technologies and Environments

The Learning Technologies and Environments group provides support for the integration of technology in teaching and learning. Learning Technologies and Environments consists of two groups – Learning Technologies and Learning Environments.

Networking

The Network Services staff provides infrastructure planning, design, and installation to meet Union’s current and future computing and communications needs. Network Services provides connectivity for academic, professional staff and ResNet areas both wirelessly as well as wired connections.

Telecommunications

The Telecommunications Office (located in Steinmetz 100) is responsible for voice transmissions from College-owned residence halls and private fraternities on the campus.

User Services

The focus of the User Services group is to provide excellent centralized software and hardware support to the Union College community. Support is provided through the Information Technology Services (ITS) Helpdesk.

Web Development

ITS provides web design, development and support services for web-based applications. ITS works with College departments to develop web-based solutions that can improve departmental workflows, communication, organization and help streamline work processes across campus.

Need Help?

  • helpdesk@union.edu
  • Help Desk (6400)
  • MyResnet (Apogee) 855-813-7010
  • Electronic Classroom Hotline (7007)
  • Telecom Help (6411)
  • Hours: M-F 8:30-4:54

Submit A Request

Where We Are

Location map