Union College

518-388-6293 | its@union.edu

Alerts

01.11.2018 | Security flaws (Meltdown and Spectre) affecting many computers, tablets, and mobile devices

Please see alert for information on the Meltdown and Spectre security flaws.

02.21.2018 | Ensemble Video - Unavailable @ 12-2 AM EST for Scheduled Upgrade

The Ensemble Video cloud servers will be unavailable on Wednesday morning (2/21/18) from 12:01AM - 2AM ET for a planned upgrade to Ensemble Video 4.8.

Enterprise System Maintenance

Tuesday, 4:00 am - 8:00 am

Wednesday, 4:00 am - 8:00 am

Thursday, 4:00 am - 8:00 am

Sunday, 6:00 am - 12:00 pm

Enterprise Systems may be unavailable during these times.

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Learning Environments

The Learning Environments office is located on the first floor of Steinmetz Hall, within the Learning Technologies and Environments suite in room 110.

 Important contact information:

  • Immediate, emergency electronic classroom assistance: x7007
  • Requests for audio-visual (A/V) equipment rentals and services, A/V support for special events, training and/or assistance with electronic classrooms : x6438
  • "Non-emergency" electronic classroom type assistance (e.g., request for software installations in labs/classrooms, etc.): x6438

Please make sure to change any references to "Media Services" and/or "Electronic Classroom" services in your online or print documentation for the fall 2013 term to simply "Learning Environments". Also note, the password for the touchscreens in all Electronic Classrooms have changed. Faculty who are using an Electronic Classroom for instruction and do not have the new password yet, please contact Learning Environments at x6438 or stop by our new office in Steinmetz Hall, room 110.

Digital Studio

The Digital Studio (second floor, Schaffer Library) consists of four unique spaces designed to primarily support faculty exploration of existing and emerging technologies: the Faculty Computing Resource Center (FCRC), the ConnectIT Lab, a Production Booth/Studio, and an Isolation Booth/Whisper Room. Union ID cards are required for access to these labs, which are available during normal Schaffer Library Business hours. Please click on the Digital Studio link above for more information about using the Studio.

Electronic Classrooms

Many classrooms across campus have instructor and student computers available for use. These electronic classrooms are located in the following buildings or halls: Arts Building, Bailey Hall, Karp Building, Olin Building, Science and Engineering Building, Steinmetz Hall, Lippman Hall, Taylor Music Center and Peter Irving Wold Center. These rooms may be scheduled through Central Scheduling.

Minerva Rooms

Each of the seven Minerva Houses have seminar rooms that are equipped with technology which allows for faculty to use a laptop or play a DVD or VHS tape. These rooms may be scheduled through Central Scheduling.

Public Computing Facilities

The Learning Commons (first floor, Schaffer Library) functions as an open public lab with Macintosh and Windows computers for students and is available during normal Schaffer Library Business hours.  The Wold 24 Hour Computing Lab (Wold 118) is an open public lab with Macintosh computers that can run both Macintosh and Windows environments for students.  The lab is open 24 hours, 7 days a week and Union ID cards are required for access to these labs.

Help Desk

The ITS Help Desk is designed to be the primary point of contact for user support. Its purpose is to receive problem reports, requests, and questions regarding computing at Union College. You can email the Help Desk at helpdesk@union.edu with your day-to-day computing issues. If your support need is not electronic classroom related but urgent, call extension 6400. The Help Desk office is located in Steinmetz Room 104. For urgent electronic classroom support, please call extension 7007.

Need Help?

  • helpdesk@union.edu
  • Help Desk (6400)
  • MyResnet (Apogee) 855-813-7010
  • Electronic Classroom Hotline (7007)
  • Telecom Help (6411)
  • Hours: M-F 8:30-4:54

Submit A Request

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