Union College

518-388-6293 | its@union.edu

Alerts

04.2.2018 | FCC Consumer Alert: 'Neighbor Spoofing'

The FCC is warning consumers about "neighbor spoofing" scams where thieves manipulate caller ID information in ways that make calls appear to have been placed locally.

06.20.2018 | Access to 25Live is currently unavailable
Access to the 25Live system is currently unavailable.  User can use the site to search for locations or events, but will not be able to login to the system to make reservations.
 
ITS is monitoring the situation with the vendor and will provide updates when available.
06.21.2018 | Nexus Scheduled Outage for Planned Upgrade

On Thursday, June 21, Nexus will be upgraded to version 3.4 to improve functionality and enable new features for your use this Fall term. Services will be offline from 7:00 am to 9:00 pm ET. During this period of time, you will not be able to access the system.

07.10.2018 | Nexus 2012-13 courses scheduled for deletion

ITS retains LMS courses in Nexus on a rolling five (5) year basis from the end of the term a course is taught, as per the Learning Management System (LMS) Course Retention Policy. On July 10th, ITS will remove course sites more than five (5) years old. (i.e., Summer, 2012, Fall 2012, Winter 2013, Spring 2013 term courses). Exemptions to the policy are handled on a case-by-case basis (contact snyderd2@union.edu).

Enterprise System Maintenance

Tuesday, 4:00 am - 8:00 am

Wednesday, 4:00 am - 8:00 am

Thursday, 4:00 am - 8:00 am

Sunday, 6:00 am - 12:00 pm

Enterprise Systems may be unavailable during these times.

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Telecommunications Help Desk

New 518 Area Code Dialing Procedures - Effective 8/19/17. For more info click here.

The Telecommunications Help Desk (located in Steinmetz 100), can assist with issues and concerns regarding:

  • Troubleshooting problems
  • Moves, adds and changes to telephone equipment or service
  • New service, voicemail, caller menus, special calling features and plans, caller ID, music on hold, international dialing
  • Fax machines and codes, headsetsconference calls, speaker phone rental
  • Call accounting and billling - Telephone bill login
  • We also manage plans, orders, service, billing and trouble shooting for college provided cellphones and smartphones (to authorized employees). View employee cellular plans

Documentation

User guides and documentation are provided below or Telecommunications staff can be called for hands-on training and assistance.

Telecommunications Office Staff

Stephen DeGeyter, Telecommunications Analyst t: 518-388-6411 f: 518-388-6464 e: degeytes@union.edu

Diane R. McNamara, Director of Telecommunications & Networking  t: 518-388-6411 f: 518-388-6464 e: mcnamard@union.edu

Faculty and staff may also receive assistance by contacting the Telecommunications Help Desk in the following ways:

  • Phone: (518) 388-6411
  • Email: telecomm@union.edu
  • Stop by the office in Steinmetz 100 (Mon - Fri 8:30am - 5:00pm)

Our local exchange is (518) 388.

To access your CallXpress voicemail from off campus dial 518-388-6688.

Need Help?

  • helpdesk@union.edu
  • Help Desk (6400)
  • MyResnet (Apogee) 855-813-7010
  • Electronic Classroom Hotline (7007)
  • Telecom Help (6411)
  • Hours: M-F 8:30-4:54

Submit A Request

Where We Are

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