Union College

518-388-6293 | its@union.edu

Alerts

07.19.2016 | Ensemble Video-Service Available

Updated 10:17 am 7/19/16:  As of 10:16 am on Tuesday, July 19th, we were notified that NY6 Ensemble Video services became available. The vendor is in the process of analyzing the outage.

08.2.2016 | Scheduled Nexus System Maintenance 8/2 from 7 am-9 pm

On Tuesday, August 2, 2016, there is scheduled Nexus system maintenance from 7:00 am-9:00 pm in order to upgrade the Nexus system to Moodle version 3.0. Nexus will be unavailable during the system upgrade. ITS will send a notification when the upgrade is complete and Nexus is once again available. We apologize for any inconvenience.

07.21.2016 | Scheduled Nexus Maintenance 7/21 from 4-5 a.m.

There is scheduled Nexus server maintenance on Thursday, July 21 from 4am-5am. We expect the downtime to be minimal, but Nexus may be unavailable during this time. This maintenance is part of our ongoing effort to ensure Nexus continues to perform optimally.

Enterprise System Maintenance

Tuesday, 4:00 am - 8:00 am

Wednesday, 4:00 am - 8:00 am

Thursday, 4:00 am - 8:00 am

Sunday, 6:00 am - 12:00 pm

Enterprise Systems may be unavailable during these times.

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Telecommunications Help Desk

The Telecommunications Help Desk can assist with issues and concerns regarding:

  • Office telephone sets, accessories and features
  • Moves, adds and changes to telephone equipment or service
  • New service, voicemail, caller menus, special calling features and plans, caller ID, music on hold, international dialing
  • Fax machines and codes, headsets, conference calls, speaker phone rental
  • Troubleshooting problems
  • Call accounting and billling

We also manage plans, orders, service, billing and trouble shooting for college provided cellphones and smartphones (to authorized employees).

For students who have requested dial tone be activated in their Residence Hall rooms, we provide activation for that service, analog telephone sales and troubleshooting.

User guides and documentation are provided in the Documentation section of this site or Telecommunications staff can be called for hands-on training and assistance.

Need Help?

  • helpdesk@union.edu
  • Help Desk (6400)
  • MyResnet (Apogee) 855-813-7010
  • Electronic Classroom Hotline (7007)
  • Telecom Help (6411)
  • Hours: M-F 8:30-4:54

Submit A Request

Where We Are

Location map