Union College

518-388-6293 | its@union.edu

Alerts

04.29.2016 | Ensemble Video - Service Outage

The NY6 Ensemble Video platform went down as of 4:33 pm on Friday, April 29th.  Videos hosted on that platform are currently unavailable.  The vendor is in the process of bringing the system back up. 

Any updates will be posted to this website.

Enterprise System Maintenance

Tuesday, 4:00 am - 8:00 am

Wednesday, 4:00 am - 8:00 am

Thursday, 4:00 am - 8:00 am

Sunday, 6:00 am - 12:00 pm

Enterprise Systems may be unavailable during these times.

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Telecommunications Help Desk

The Telecommunications Help Desk can assist with issues and concerns regarding:

  • Office telephone sets, accessories and features
  • Moves, adds and changes to telephone equipment or service
  • New service, voicemail, caller menus, special calling features and plans, caller ID, music on hold, international dialing
  • Fax machines and codes, headsets, conference calls, speaker phone rental
  • Troubleshooting problems
  • Call accounting and billling

We also manage plans, orders, service, billing and trouble shooting for college provided cellphones and smartphones (to authorized employees).

For students who have requested dial tone be activated in their Residence Hall rooms, we provide activation for that service, analog telephone sales and troubleshooting.

User guides and documentation are provided in the Documentation section of this site or Telecommunications staff can be called for hands-on training and assistance.

Need Help?

  • helpdesk@union.edu
  • Help Desk (6400)
  • MyResnet (Apogee) 855-813-7010
  • Electronic Classroom Hotline (7007)
  • Telecom Help (6411)
  • Hours: M-F 8:30-4:54

Submit A Request

Where We Are

Location map