Union College

518-388-6293 | its@union.edu

Alerts

06.10.2017 | Scheduled Panopto Maintenance

On Saturday, June 10, Panopto will be upgraded to Panopto 5.4. Services will be offline from 8:00pm to 12:00am EDT. During this period of time, you will not be able to access recordings and any attempts to upload from clients will result in a "Server unable to connect" message.

06.15.2017 | Nexus Scheduled Outage for Planned Upgrade

On Thursday, June 15, Nexus will be upgraded to version 3.2 to improve functionality and enable new features for your use this Fall term. Services will be offline from 6:00 am to 9:00 pm EDT. During this period of time, you will not be able to access the system.

Enterprise System Maintenance

Tuesday, 4:00 am - 8:00 am

Wednesday, 4:00 am - 8:00 am

Thursday, 4:00 am - 8:00 am

Sunday, 6:00 am - 12:00 pm

Enterprise Systems may be unavailable during these times.

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Faculty and Staff Support

The Information Technology Services (ITS) department centralized Helpdesk provides software and hardware support to the Campus Community.  The Helpdesk was designed for two purposes.  First, to provide an easy to use tool that serves as a single point of contact for you to report problems or ask questions about computing systems, your office computer, or other equipment and software.  Secondly, by logging your  request into our Helpdesk database, all of our staff can monitor, research, and contact you with a resolution more efficiently.  The Helpdesk is staffed by full-time ITS employees. The hours of operation are Monday- Friday 9:00 am through 4:30 pm, including lunch.

The helpdesk is located in Steinmetz Hall room 101.  You may stop in with your questions or call the helpdesk at extension 6400.  You can also send an email to helpdesk@union.edu or logging in at http://helpdesk.union.edu website and enter a work order.

When going to the help desk website for the first time, you will be prompted to login to the system:  Your username is your Union College username and your initial password has been set to changeme. After you login, you will be asked to change your initial password immediately.

 

Need Help?

  • helpdesk@union.edu
  • Help Desk (6400)
  • MyResnet (Apogee) 855-813-7010
  • Electronic Classroom Hotline (7007)
  • Telecom Help (6411)
  • Hours: M-F 8:30-4:54

Submit A Request

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