Union College

518-388-6293 | its@union.edu

Alerts

04.2.2018 | FCC Consumer Alert: 'Neighbor Spoofing'

The FCC is warning consumers about "neighbor spoofing" scams where thieves manipulate caller ID information in ways that make calls appear to have been placed locally.

07.26.2018 | CHANGE: Password required for "union" wireless network - Effective August 2, 2018

In order to provide better security on our public wireless network, Union College will be requiring a password to join the "union" WiFi. This new step will be effective starting on August 2nd at 9:00 am.

08.16.2018 | Colleague System Unavailable Wednesday, August 22 6am-9:30am

On Wednesday, August 22nd, software updates will be installed on the Colleague system. The installation will begin at 6:30 a.m. and expected completion is by 9:30 a.m.

Enterprise System Maintenance

Tuesday, 4:00 am - 8:00 am

Wednesday, 4:00 am - 8:00 am

Thursday, 4:00 am - 8:00 am

Sunday, 6:00 am - 12:00 pm

Enterprise Systems may be unavailable during these times.

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Faculty and Staff Support

The Information Technology Services (ITS) department centralized Helpdesk provides software and hardware support to the Campus Community.  The Helpdesk was designed for two purposes.  First, to provide an easy to use tool that serves as a single point of contact for you to report problems or ask questions about computing systems, your office computer, or other equipment and software.  Secondly, by logging your  request into our Helpdesk database, all of our staff can monitor, research, and contact you with a resolution more efficiently.  The Helpdesk is staffed by full-time ITS employees. The hours of operation are Monday- Friday 9:00 am through 4:30 pm, including lunch.

The helpdesk is located in Steinmetz Hall room 101.  You may stop in with your questions or call the helpdesk at extension 6400.  You can also send an email to helpdesk@union.edu or logging in at http://helpdesk.union.edu website and enter a work order.

 

Need Help?

  • helpdesk@union.edu
  • Help Desk (6400)
  • MyResnet (Apogee) 855-813-7010
  • Electronic Classroom Hotline (7007)
  • Telecom Help (6411)
  • Hours: M-F 8:30-4:54

Submit A Request

Where We Are

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