Union College

518-388-6293 | its@union.edu

Alerts

01.11.2018 | Security flaws (Meltdown and Spectre) affecting many computers, tablets, and mobile devices

Please see alert for information on the Meltdown and Spectre security flaws.

02.21.2018 | Ensemble Video - Unavailable @ 12-2 AM EST for Scheduled Upgrade

The Ensemble Video cloud servers will be unavailable on Wednesday morning (2/21/18) from 12:01AM - 2AM ET for a planned upgrade to Ensemble Video 4.8.

Enterprise System Maintenance

Tuesday, 4:00 am - 8:00 am

Wednesday, 4:00 am - 8:00 am

Thursday, 4:00 am - 8:00 am

Sunday, 6:00 am - 12:00 pm

Enterprise Systems may be unavailable during these times.

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Faculty & Staff Services

Computing services are provided by ITS to assist Union College faculty and staff in using technology to perform their administrative, instructional, or research work. These are some of the services ITS provides:

Getting Help

  • Help Desk support for computing and technology issues including training and troubleshooting for supported hardware and software and responding to day-to-day questions and problems. They can also help you get your smartphone configured to access Union College email.  You can reach the ITS Help Desk by calling x6400 or e-mailing helpdesk@union.edu or visiting the website at http://helpdesk.union.edu.
  • Learning Technologies and Environments staff offer faculty assistance with understanding how to effectively utlize teaching-oriented technology and tools in ways that produce meaningful learning experiences for students. In addition, this group provides audio-visual services and support for technology-enhanced learning spaces and instructional facilities.
  • Administrative offices have department liaisons who serve as an important resource in the delivery of information services.
  • Faculty and staff have access to Lynda.com, an online subscription library that teaches the latest software, creative, and business skills through high-quality instructional videos.
  • Access to IT research information and webinars utilized by the majority of Fortune 1000 and Global 500 companies is available via the Gartner Group

Services

  • Computer accounts that provide access to e-mail, the Internet, user file space and off-campus access.  To activate your account, fill out an Application for Computing Account (AFCA).
  • Office computers are maintained, replaced and upgraded by ITS for faculty and staff. When faculty or academic staff members have multiple computers provided by the College, one computer is designated to be the “primary” office computer. This designation will be made by ITS in consultation with the faculty member, staff member or department chair as appropriate. This is the system that will be tracked for purpose of the replacement cycle.
  • Network access is provided via an Ethernet connection in your office.  Additionally, wireless network access is available in a majority of academic buildings on campus.  A complete list of wireless locations may be found at http://wireless.union.edu.
  • Technology purchasing assistance is available to members of the Union College community.  ITS should be consulted in regards to both hardware and software needs.  This includes any purchases being considered through the Computer Sales department of the College's bookstore.
  • There are College discounts on cellular phone plans available for employees with personal plans.  Vendors include AT&T, Sprint/Nextel, and Verizon Wireless.

Facilities

Need Help?

  • helpdesk@union.edu
  • Help Desk (6400)
  • MyResnet (Apogee) 855-813-7010
  • Electronic Classroom Hotline (7007)
  • Telecom Help (6411)
  • Hours: M-F 8:30-4:54

Submit A Request

Where We Are

Location map