Union College

518-388-6293 | its@union.edu

Alerts

02.27.2015 | Login Access to 25Live Unavailable

Users are experiencing problems with logging into 25Live.

02.11.2015 | Network Performance issues

Update 2/16/15: Network utilization did get a little better, but we are still seeing spikes in usage that are still causing network slowness when accessing off-campus resources.

Enterprise System Maintenance

Tuesday, 4:00 am - 8:00 am

Thursday, 4:00 am - 8:00 am

Sunday, 6:00 am - 12:00 pm

Enterprise Systems may be unavailable during these times.

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Video Conferencing Equipment

Reservation / Procedure Checklist:

  • Olin Rm 102, 105, 106 is reserved through Registrar (6109) or Scheduling (6098).
  • Equipment Order to be set-up in reserved room through Media Services (6438).
  • Telecommunications is notified of video conference at least 2 days before conference (by Media Services who will provide set-up).
  • Telecommunications is given location, beginning and ending time of video- conference, department utilizing and account number to charge.
  • Telecommunications activates ports for service to location for date and time requested.
  • Ports deactivated when conf completed.
  • Telecommunications charges user $60/hour to cover call charge (equipment is using 6 lines to make the call).
  • Charge is prorated if necessary.
  • Charge for International video-conferences is $100/hour.
  • Telecommunications charges for use of equipment @ $30 reimbursable to Media Services.
  • Charge appears on monthly telephone bill as an Other Charge and Credit, itemized as video conference equipment rental and video conf usage.

Need Help?

  • helpdesk@union.edu
  • Help Desk (6400)
  • MyResnet (Apogee) 855-813-7010
  • Electronic Classroom Hotline (7007)
  • Telecom Help (6411)
  • Hours: M-F 8:30-4:54

Submit A Request

Where We Are

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