Union College

518-388-6293 | its@union.edu

Alerts

04.2.2018 | FCC Consumer Alert: 'Neighbor Spoofing'

The FCC is warning consumers about "neighbor spoofing" scams where thieves manipulate caller ID information in ways that make calls appear to have been placed locally.

06.20.2018 | Access to 25Live is currently unavailable
Access to the 25Live system is currently unavailable.  User can use the site to search for locations or events, but will not be able to login to the system to make reservations.
 
ITS is monitoring the situation with the vendor and will provide updates when available.
06.21.2018 | Nexus Scheduled Outage for Planned Upgrade

On Thursday, June 21, Nexus will be upgraded to version 3.4 to improve functionality and enable new features for your use this Fall term. Services will be offline from 7:00 am to 9:00 pm ET. During this period of time, you will not be able to access the system.

07.10.2018 | Nexus 2012-13 courses scheduled for deletion

ITS retains LMS courses in Nexus on a rolling five (5) year basis from the end of the term a course is taught, as per the Learning Management System (LMS) Course Retention Policy. On July 10th, ITS will remove course sites more than five (5) years old. (i.e., Summer, 2012, Fall 2012, Winter 2013, Spring 2013 term courses). Exemptions to the policy are handled on a case-by-case basis (contact snyderd2@union.edu).

Enterprise System Maintenance

Tuesday, 4:00 am - 8:00 am

Wednesday, 4:00 am - 8:00 am

Thursday, 4:00 am - 8:00 am

Sunday, 6:00 am - 12:00 pm

Enterprise Systems may be unavailable during these times.

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Supported Hardware and Software

Information Technology Services has standard computer configurations that are supplied to faculty and staff. There is a choice of platform (Windows or Macintosh) and form factor (desktop or laptop).  If your hardware needs cannot be met with one of our standard configurations, we will work with you to find an appropriate solution.

ITS also supports software applications such as the Microsoft Office applications, the Adobe Creative Suite applications, SPSS, SAS, Mathematica, and others. You should check with ITS before you decide to purchase any software and find out whether or not we already maintain licenses for the product that you are interested in purchasing. If we do not already have licenses for the product, we will work directly with vendors to get the best pricing possible.

All college-owned computers are managed through a systems management utility (Dell KACE), which has the ability to remotely push out patches and software applications. 

If you have questions about hardware or software, please contact the ITS Help Desk at 518.388.6400 or by email at helpdesk@union.edu. We will be happy to work with you.

Need Help?

  • helpdesk@union.edu
  • Help Desk (6400)
  • MyResnet (Apogee) 855-813-7010
  • Electronic Classroom Hotline (7007)
  • Telecom Help (6411)
  • Hours: M-F 8:30-4:54

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