Union College

518-388-6293 | its@union.edu

Alerts

04.2.2018 | FCC Consumer Alert: 'Neighbor Spoofing'

The FCC is warning consumers about "neighbor spoofing" scams where thieves manipulate caller ID information in ways that make calls appear to have been placed locally.

06.20.2018 | Access to 25Live is currently unavailable
Access to the 25Live system is currently unavailable.  User can use the site to search for locations or events, but will not be able to login to the system to make reservations.
 
ITS is monitoring the situation with the vendor and will provide updates when available.
06.21.2018 | Nexus Scheduled Outage for Planned Upgrade

On Thursday, June 21, Nexus will be upgraded to version 3.4 to improve functionality and enable new features for your use this Fall term. Services will be offline from 7:00 am to 9:00 pm ET. During this period of time, you will not be able to access the system.

07.10.2018 | Nexus 2012-13 courses scheduled for deletion

ITS retains LMS courses in Nexus on a rolling five (5) year basis from the end of the term a course is taught, as per the Learning Management System (LMS) Course Retention Policy. On July 10th, ITS will remove course sites more than five (5) years old. (i.e., Summer, 2012, Fall 2012, Winter 2013, Spring 2013 term courses). Exemptions to the policy are handled on a case-by-case basis (contact snyderd2@union.edu).

Enterprise System Maintenance

Tuesday, 4:00 am - 8:00 am

Wednesday, 4:00 am - 8:00 am

Thursday, 4:00 am - 8:00 am

Sunday, 6:00 am - 12:00 pm

Enterprise Systems may be unavailable during these times.

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Conference Bridge

There are several options available for making a conference call:

  • Using the Transfer/3 Way Conference Feature on your phone
  • Using the 7 Way Conference Feature Button on your multi-line phone
  • Use Meet-Me Conference Bridge

A Conference Bridge is $20 per conference call. To request a Conference Bridge, email telecomm@union.edu or call 6411 with the date and time needed, location and an account number to bill.

Telecommunications can establish a conference “bridge” which can accommodate up to 12 parties on one call. No feature codes or buttons to push. You can have all of your participants dial into this reserved number and they will automatically be on the conference call together! From anywhere in the world! Each caller can dial in from his/her own phone or you can gather persons in one location at Union and put the call on a speakerphone.

How to set up a Conference Bridge: 

  • Off Campus callers dial into XXX-XXX-XXXX (the number assigned by telecom).
  • On Campus callers dial into XXXX (the number assigned by telecom).
  • First person to dial into the bridge will continue to hear ringing until a second party dials in, then you will hear a beep as each party dials in.
  • Max 12 callers.

Need Help?

  • helpdesk@union.edu
  • Help Desk (6400)
  • MyResnet (Apogee) 855-813-7010
  • Electronic Classroom Hotline (7007)
  • Telecom Help (6411)
  • Hours: M-F 8:30-4:54

Submit A Request

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