Union College

518-388-6293 | its@union.edu

Alerts

04.2.2018 | FCC Consumer Alert: 'Neighbor Spoofing'

The FCC is warning consumers about "neighbor spoofing" scams where thieves manipulate caller ID information in ways that make calls appear to have been placed locally.

Enterprise System Maintenance

Tuesday, 4:00 am - 8:00 am

Wednesday, 4:00 am - 8:00 am

Thursday, 4:00 am - 8:00 am

Sunday, 6:00 am - 12:00 pm

Enterprise Systems may be unavailable during these times.

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ITS HelpDesk

The ITS HelpDesk is located in Steinmetz 101a. During the academic year, our regular hours of operation are Monday through Friday, 8:30am to 4:54pm.

The ITS HelpDesk offers support to faculty and staff for all technology needs associated with Union College.

Please contact the ITS Helpdesk at 518.388.6400 or email helpdesk@union.edu for assistance. You may also submit a Service Request online. Already submitted a workorder? You can check the status of your workorder by logging into the HelpDesk workorder system (TrackIt!) system as well.

If you ever want to submit a request from OFF-campus, please send an email to helpdesk@union.edu or call 518.388.6400 to leave a voicemail. You can also log into TrackIt with VPN and submit a work order through TrackIt Self Service.

Need Help?

  • helpdesk@union.edu
  • Help Desk (6400)
  • MyResnet (Apogee) 855-813-7010
  • Electronic Classroom Hotline (7007)
  • Telecom Help (6411)
  • Hours: M-F 8:30-4:54

Submit A Request

Where We Are

Location map