Union College

518-388-6293 | its@union.edu

Alerts

06.10.2017 | Scheduled Panopto Maintenance

On Saturday, June 10, Panopto will be upgraded to Panopto 5.4. Services will be offline from 8:00pm to 12:00am EDT. During this period of time, you will not be able to access recordings and any attempts to upload from clients will result in a "Server unable to connect" message.

06.15.2017 | Nexus Scheduled Outage for Planned Upgrade

On Thursday, June 15, Nexus will be upgraded to version 3.2 to improve functionality and enable new features for your use this Fall term. Services will be offline from 6:00 am to 9:00 pm EDT. During this period of time, you will not be able to access the system.

Enterprise System Maintenance

Tuesday, 4:00 am - 8:00 am

Wednesday, 4:00 am - 8:00 am

Thursday, 4:00 am - 8:00 am

Sunday, 6:00 am - 12:00 pm

Enterprise Systems may be unavailable during these times.

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ITS HelpDesk

The ITS HelpDesk is located in Steinmetz 101a. During the academic year, our regular hours of operation are Monday through Friday, 8:30am to 4:54pm.

The ITS HelpDesk offers support to faculty and staff for all technology needs associated with Union College.

Please contact the ITS Helpdesk at 518.388.6400 or email helpdesk@union.edu for assistance. You may also submit a Service Request online. Already submitted a workorder? You can check the status of your workorder by logging into the HelpDesk workorder system (TrackIt!) system as well.

If you ever want to submit a request from OFF-campus, please send an email to helpdesk@union.edu or call 518.388.6400 to leave a voicemail. You can also log into TrackIt with VPN and submit a work order through TrackIt Self Service.

Need Help?

  • helpdesk@union.edu
  • Help Desk (6400)
  • MyResnet (Apogee) 855-813-7010
  • Electronic Classroom Hotline (7007)
  • Telecom Help (6411)
  • Hours: M-F 8:30-4:54

Submit A Request

Where We Are

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