Union College

518-388-6293 | its@union.edu

Alerts

01.11.2018 | Security flaws (Meltdown and Spectre) affecting many computers, tablets, and mobile devices

Please see alert for information on the Meltdown and Spectre security flaws.

02.21.2018 | Ensemble Video - Unavailable @ 12-2 AM EST for Scheduled Upgrade

The Ensemble Video cloud servers will be unavailable on Wednesday morning (2/21/18) from 12:01AM - 2AM ET for a planned upgrade to Ensemble Video 4.8.

Enterprise System Maintenance

Tuesday, 4:00 am - 8:00 am

Wednesday, 4:00 am - 8:00 am

Thursday, 4:00 am - 8:00 am

Sunday, 6:00 am - 12:00 pm

Enterprise Systems may be unavailable during these times.

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Help Desk

ITS provides a number of support options to students, faculty and staff. These include assistance through email, by phone or in person. Often, help can be found by checking out our FAQs or our documentation.

ITS has created a single User Services team to provide hardware and software support services for all campus constituents. Previously, there were multiple groups within ITS that provided support based on whether you were in an academic department or an administrative department. The new User Services team has consolidated those groups with the intent on providing consistent hardware and software support across campus.

Faculty and Staff

Students

Requests for assistance may be made online or via telephone. A response should be received within 48 hours.

  • Problems with MyResNet (Campus Housing internet):  If you have any questions, you can contact Apogee for help 24/7 via online chat at MyResNet.com or call 855-813-7010. You can also send Apogee an email at support@myresnet.com, or text ‟ResNet” to 84700 and a support representative will get in touch with you.
  • Problems with student access on campus:  Please contact the ITS Helpdesk at 518.388.6400 or email helpdesk@union.edu.
  • Assistance with hardware or software problems is provided by USTAR, the student-run technical support program providing assistance to students by students. USTAR can be reached at 388-7096.

Need Help?

  • helpdesk@union.edu
  • Help Desk (6400)
  • MyResnet (Apogee) 855-813-7010
  • Electronic Classroom Hotline (7007)
  • Telecom Help (6411)
  • Hours: M-F 8:30-4:54

Submit A Request

Where We Are

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