Union College

518-388-6293 | its@union.edu

Alerts

01.11.2018 | Security flaws (Meltdown and Spectre) affecting many computers, tablets, and mobile devices

Please see alert for information on the Meltdown and Spectre security flaws.

02.21.2018 | Ensemble Video - Unavailable @ 12-2 AM EST for Scheduled Upgrade

The Ensemble Video cloud servers will be unavailable on Wednesday morning (2/21/18) from 12:01AM - 2AM ET for a planned upgrade to Ensemble Video 4.8.

Enterprise System Maintenance

Tuesday, 4:00 am - 8:00 am

Wednesday, 4:00 am - 8:00 am

Thursday, 4:00 am - 8:00 am

Sunday, 6:00 am - 12:00 pm

Enterprise Systems may be unavailable during these times.

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Where can a student go for assistance with their personal computer?

USTAR is the student-run program providing technical support to other students. USTAR will assist with evaluating both hardware and software problems and answering general questions relating to technology at Union College. They will not repair hardware problems.

USTAR is located on the first floor of the Schaffer Library, just past the Circulation desk. Hours of operation are Sunday - Thursday 6:00pm - 10:00pm as well as Monday - Friday 12:50 pm - 1:50 pm. Assistance can be requested through USTAR's website http://ustar.union.edu or by calling x7096.

For a fee, the Bookstore can often perform hardware repairs. Contact Computer Sales at x2402 for more information.

If you need help with ResNet, please contact them at ResNet Support (support@myresnet.com or text "ResNet" to 84700 or call 855-813-7010).