Information Technology Services

The "Help Desk" was designed for two purposes. First, to provide an easy to use tool that serves as a single point of contact for you to report problems or ask questions about the academic computing systems, your personal computer, or equipment. Second, by logging every request into our database, all of our staff can monitor, research, and contact you with a resolution more efficiently.

Members of Administrative departments, please click here for the Admin Help Desk.

If you have an emergency, please call us at (518) 388-6293.

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The mission of Information Technology Services (ITS) is to provide excellent technology resources and support services to further the College’s institutional mission and goals. ITS will work to develop and promote information technology as a campus resource that can effectively respond to the needs of students, faculty, staff and administrators. We will embrace our role to provide innovative, reliable, secure and universal access to the technology resources that enable our College to be a leader in a fast-paced, changing world. ITS will strive to provide exceptional service and infrastructure for computing, networking, telecommunications, media and related technologies in order to continually advance the mission of Union College.