ITS Help
ITS provides a number of support options to students, faculty and staff. These include assistance through email, by phone or in personal. Often, help can be found by checking out our FAQs or our documentation.
Students
Requests for assistance may be made through the online Student Help Desk website. A response should be received within 48 hours.
Problems with ResNet: call 388-8707 or fill out an online request for help.
Assistance with hardware or software problems can be provided by USTAR, the student-run technical support program providing assistance to students by students. USTAR can be reached at 388-7096.
Faculty
ITS has implemented a new, web-based help request system. It requires faculty to log on and create an account (based upon their Union College username) prior to submitting the first request.
When you go to the help desk website for the first time, you will be prompted to login to the system. Your username is your Union College username; your initial password has been set to changeme. Once you login, you will be immediately asked to change your password.
The URL for the ITS Academic Help Desk is:
Faculty may also receive assistance by contacting the Help Desk office in the following ways:
- Phone: (518) 388-6400
- Email: helpdesk@union.edu
- Stop by the office in Steinmetz 104 (Mon - Fri 9:00am - 4:30pm)
Electronic Classrooms: problems X1011
Administrative Staff
Administrative staff should submit requests for assistance through the Administrative Computing Help Desk.