Union College

518-388-6293 | its@union.edu

Alerts

08.19.2014 | MUSE (powered by Wordpress) updates on August 26th

On Tuesday August 26th, muse.union.edu will be updated to WordPress 3.9.2. During the update, all websites on the Muse server will be offline.

08.8.2014 | WIreless Security Infrastructure Upgrade

During the week of August 11th, ITS will be upgrading the security infrastructure for our wireless environment. Throughout the week, users may experience sporadic outages of the "union" wireless network.

08.6.2014 | Ellucian / Colleague system unavailable Wednesday August 20th

On Wednesday August 20th, departmental software updates will be installed on the Colleague system. The installation will begin at 6:30 AM and we expect to be completed by 10:00 AM.

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Telecommunications Help Desk

The Telecommunications Help Desk can assist with issues and concerns regarding:

  • Office telephone sets, accessories and features
  • Moves, adds and changes to telephone equipment or service
  • New service, voicemail, caller menus, special calling features and plans, caller ID, music on hold, international dialing
  • Fax machines and codes, headsets, conference calls, speaker phone rental
  • Troubleshooting problems
  • Call accounting and billling

We also manage plans, orders, service, billing and trouble shooting for college provided cellphones and smartphones (to authorized employees).

For students who have requested dial tone be activated in their Residence Hall rooms, we provide activation for that service, analog telephone sales and troubleshooting.

User guides and documentation are provided in the Documentation section of this site or Telecommunications staff can be called for hands-on training and assistance.

Need Help?

  • helpdesk@union.edu
  • Help Desk (6400)
  • MyResnet (Apogee) 855-813-7010
  • Electronic Classroom Hotline (7007)
  • Telecom Help (6411)
  • Hours: M-F 8:00-4:24

Submit A Request

Where We Are

Location map