ITS HelpDesk
The ITS HelpDesk is located in Steinmetz 101a. During the academic year, our regular hours of operation are Monday through Friday, 9:00am to 4:30pm.
The ITS HelpDesk offers support to faculty and staff for all technology needs associated with Union College.
Please contact the ITS Helpdesk at 518.388.6400 or email helpdesk@union.edu for assistance. You may also submit a Service Request online. Already submitted a workorder? You can check the status of your workorder by logging into the HelpDesk workorder system (TrackIt!) system as well.
If you ever want to submit a request from OFF-campus, please send an email to helpdesk@union.edu or call 518.388.6400 to leave a voicemail. You can also log into TrackIt with VPN and submit a work order through TrackIt Self Service.
Need Help?
- helpdesk@union.edu
- Help Desk (6400)
- MyResnet (Apogee) 855-813-7010
- Classroom Technology Services (2442)
- Telecom Help (6411)
- Hours: M-F 8:30-5:00
Quick Links
- Umail (faculty)
- Email (staff)
- Garnetmail (student)
- Nexus
- iTunes U
- Webadvising
