Union College

518-388-6293 | its@union.edu

Alerts

07.17.2014 | Telephone Services Outage and Potential for Network Outage on July 22

Due to construction activities in Karp Hall, phone/network fiber has to be moved on Tuesday, July 22nd. This will interrupt telephone services (and potentially network services) for a portion of the campus. The outage will begin in the morning and will last all day.

07.16.2014 | Ellucian / Colleague system unavailable Wednesday July 23rd between 6:30 AM and 10:00 AM

On Wednesday July 23rd, departmental software updates will be installed on the Colleague system. The installation will begin at 6:30 AM and we expect to be completed by 10:00 AM.

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ITS HelpDesk

The ITS HelpDesk is located in Steinmetz 101a. During the academic year, our regular hours of operation are Monday through Friday, 8:30am to 4:54pm.

The ITS HelpDesk offers support to faculty and staff for all technology needs associated with Union College.

Please contact the ITS Helpdesk at 518.388.6400 or email helpdesk@union.edu for assistance. You may also submit a Service Request online. Already submitted a workorder? You can check the status of your workorder by logging into the HelpDesk workorder system (TrackIt!) system as well.

If you ever want to submit a request from OFF-campus, please send an email to helpdesk@union.edu or call 518.388.6400 to leave a voicemail. You can also log into TrackIt with VPN and submit a work order through TrackIt Self Service.

Need Help?

  • helpdesk@union.edu
  • Help Desk (6400)
  • MyResnet (Apogee) 855-813-7010
  • Electronic Classroom Hotline (7007)
  • Telecom Help (6411)
  • Hours: M-F 8:00-4:24

Submit A Request

Where We Are

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