Help Desk

ITS provides a number of support options to students, faculty and staff. These include assistance through email, by phone or in person. Often, help can be found by checking out our FAQs or our documentation.

ITS has created a single User Support team to provide hardware and software support services for all campus constituents. Previously, there were multiple groups within ITS that provided support based on whether you were in an academic department or an administrative department. The new User Support team has consolidated those groups with the intent on providing consistent hardware and software support across campus.

Faculty and Staff

All of the Administrative offices have been transitioned over to the new model for User Support.

• Contact the ITS Help Desk at (518) 388-6400 or by sending email to helpdesk@union.edu.
• To submit a support ticket visit http://helpdesk.union.edu/

Students

Requests for assistance may be made online or via telephone. A response should be received within 48 hours.

Problems with ResNet: call 388-8707 or fill out an online request for help.

Assistance with hardware or software problems can be provided by USTAR, the student-run technical support program providing assistance to students by students. USTAR can be reached at 388-7096.