Frequently Asked Questions

Contact the Residence Life office for assistance with the computer or printer in a workroom.

The seminar rooms in all of the Minerva Houses are managed by Media Services. Please contact them at 388-6438 for assistance.

Electronic classrooms may be scheduled by faculty and staff through Central Scheduling or by calling 388-6098. Training is required for anyone using an electronic classroom. Arrangements for training may be made by calling the ITS Help Desk at 388-6400 or emailing them at helpdesk@union.edu.

The majority of the electronic classrooms on campus are managed by ITS. For immediate assistance in a classroom, call x2442 (Monday - Friday 8:00am - 4:30pm). To report a problem that is not an emergency, please call the ITS Help Desk at 388-6400 or email them at helpdesk@union.edu.

The majority of the public technical facilities on campus are managed by ITS. For assistance in the labs, please do one of the following:

• Go to the ITS Help Desk in Steinmetz 101A.
• Call the ITS Help Desk at x6400.
• Stop by the ITS office in Steinmetz Hall
• Email ITS at helpdesk@union.edu

A color laser printer is available for student use from any of the public computing facilities located in Steinmetz Hall. The printer is located in the Steenstrup Multimedia Lab located in Steinmetz 100.

It costs $.50 per page to print a color document. The "pay-for-print" system uses the student ID card.  Funds may be put on your account using the kiosks located in the Library or in the 24 lab in Wold.  For more information, see Printing Information from the Library.

The public computing facilities have a variety of specialty software such as eViews available in them. For more information, see Public Computing Facilities and click on the link for each facility to see a list of software installed in that lab.

There are several public computing facilities managed by ITS. For more information, see Public Computing Facilities. Facilities are located on the first floor of Steinmetz Hall. They are available 7 days a week, 24 hours and are accessible with your Union College ID.

USTAR is the student-run program providing technical support to other students. USTAR will assist with evaluating both hardware and software problems and answering general questions relating to technology at Union College. They will not repair hardware problems.

USTAR is located in Steinmetz Hall room 104 and is open Sunday - Thursday 6:00pm - 10:00pm. Assistance can be requested through USTAR's website http://ustar.union.edu or by calling x7096.

For a fee, the Bookstore can often perform hardware repairs. Contact Computer Sales at x2402 for more information.

If you need help with ResNet, please contact them at ResNet Support.

USTAR is the student-run program providing technical support to other students. USTAR will assist removing viruses and installing the Union College licensed virus protection. USTAR is located in Steinmetz Hall room 104 and is open Sunday - Thursday 6:00pm - 10:00pm. Assistance can be requested through USTAR's website (http://ustar.union.edu/) or by calling x7096.

Union College is no longer providing virus protection to students. Here are links to free antivirus programs that Windows users can download and install:

• AVG: http://free.avg.com
• Avira: http://www.free-av.com/
• Avast: http://www.avast.com/free-antivirus-download
• Mac: You can go to the Apple menu and click on "Software Update" to obtain the newest patches and updates.

Here are links to free antivirus programs that Mac users can download and install:

• ClamXav: http://www.clamxav.com/
• iAntiVirus: http://www.iantivirus.com/

Login to Postini Message Center by going to http://postini.union.edu

Select My Settings, then Approve Senders. Enter the email addresses and then select Update Approved Senders.

Click on the corresponding Deliver link in the quarantine email.

In any web browser, go to http://postini.union.edu

Login using your email address and password.

Union College uses Google Postini Services as its email protection service. This service intercepts virus-infected and junk email before it arrives in your inbox. Suspected messages are automatically quarantined. The Postini Message Center allows you to release these messages and to whitelist senders whom you don't want blocked.

You need to fill out an Application for Computer Account and return it to the ITS office. You can either download the form here or pick up the form in the ITS office. It will take 24 hours to create your account.

If you are either a student or faculty member from the Union Graduate College, please pick up the appropriate forms from the Registrar's Office in Lamont House.

Email password reset tools are located here.  Select the appropriate link for the system that your email resides on.

If you encounter problems, please contact the ITS Help Desk at 388-6400 or visit the ITS Help Desk office located in Steinmetz Hall.

You will need to configure your "Mail" app to access your GarnetMail.  Detailed directions are in the Documentation section of this website.

User accounts for graduating seniors will be kept active through the end of September after your graduation.  Information on what your options are and instructions on how to transfer your e-mail is located here.

The website to access the GarnetMail login page from any computer with internet access is http://mail.garnet.union.edu. For your privacy, if you check your email from a public computer, be sure to sign out of your account when you are finished.

It is possible to change your GarnetMail password through the Google account settings page, but the direct link is http://password.garnet.union.edu. You must know your current password to be able to change it. If you have forgotten your current password, you need to contact the ITS Help Desk at 518-388-6400 to have it reset.

Click here to find all Union College available software.

Click here to find all of the available ITS documentation. 

Yes. We have a variety of equipment that is available for loan. If you are borrowing equipment for something other than an academic class there is a nominal fee. See a partial list of equipment here.

There is no charge if the equipment is for an academic class. If the event is not for an academic class there is a nominal fee and you must provide an account number or provide payment in advance. See the charges here. If you request that a technician be present for the event there will be an additional charge.

We’d like 5 business day’s notice if at all possible. We try our best to meet all needs so the more advance notice you give us, the more likely we will be able to meet your needs.

1. Call our office at 388-6438 or
2. Email Marie, Jermaine or Ginny

No.  You will need to disable the wireless feature and use the printer locally.

Yes, there are regulations for the usage of the Union College campus network. Upon registration, you will have to carefully read and agree to the current acceptable use policy.

Support for all network issues is provided to students free of charge. Please note that we cannot help with operating system and/or hardware issues (e.g. hard drive crashes).

In order to access on-campus resources from off-campus, you need to have a VPN account.  Information about the VPN may be found here.

Yes. Xbox, Xbox360, Playstation 2, Playstation 3, Playstation Plus, Gamecube and Wii are all allowed. However, all gaming systems must be registered or they won't work on the network.

You can play games online, but you cannot run a game server. Network games slow down the system. Any activity that has an adverse effect on the system is prohibited by the acceptable usage policy. However, most gaming systems (Xbox, Playstation, etc.) are allowed, once they are registered.

Union College has partnered with Apogee to provide high-speed internet access through the residential network with 24/7 customer support. If you have any questions, you can contact Apogee for help 24/7 via online chat at MyResNet.com or call 855-813-7010. You can also send Apogee an email at support@myresnet.com, or text ‟ResNet” to 84700 and a support representative will get in touch with you.

It will automatically unlock in 10 minutes.

Your password is the same as your Union College e-mail password.

Your account should be set up automatically.  Your User name is the first set of characters in your email address before the "@" symbol. 

If your account isn't set up, please email webadvising@union.edu.

WebAdvisor is the online advising system used by both students and faculty.

Grades, schedules, unofficial transcripts, and academic audits are available to students.  In addition, there is a link to the National Student Clearinghouse, which provides enrollment certifications and Good Student Discount forms.  During pre-registration periods, students will also use the system to sign up for petition courses and register for courses.

Faculty have access to a listing of their advisees, rosters, and academic audits for the active students within their departments. 

If you have any problems accessing your account, please call the ITS Help Desk at 388-6400 or send an email to helpdesk@union.edu.