Union College

518-388-6293 | its@union.edu

Alerts

09.10.2014 | Ellucian/Colleague system unavailable Wednesday September 24th

On Wednesday September 24th, departmental software updates will be installed on the Colleague system. The installation will begin at 6:30 AM and we expect to be completed by 10:00 AM.

Enterprise System Maintenance

Tuesday, 4:00 am - 8:00 am

Thursday, 4:00 am - 8:00 am

Sunday, 6:00 am - 12:00 pm

Enterprise Systems may be unavailable during these times.

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Frequently Asked Questions

Classrooms & Labs (8)

Contact the Residence Life office for assistance with the computer or printer in a workroom.

The seminar rooms in all of the Minerva Houses are managed by Media Services. Please contact them at 388-6438 for assistance.

Electronic classrooms may be scheduled by faculty and staff through Central Scheduling or by calling 388-6098. Training is required for anyone using an electronic classroom. Arrangements for training may be made by calling Learning Environments at 388-6438 or emailing them at helpdesk@union.edu.

The majority of the electronic classrooms on campus are managed by ITS. For immediate assistance in a classroom, call x7007 (Monday - Friday 8:00am - 8:00 pm). To report a problem that is not an emergency, please call Learning Environments at 388-6438.

The majority of the public technical facilities on campus are managed by ITS. For assistance in the labs, please do one of the following:

  • Go to the ITS Help Desk in Steinmetz 101A.
  • Call the ITS Help Desk at x6400.
  • Stop by the ITS office in Steinmetz Hall
  • Email ITS at helpdesk@union.edu

A color laser printer is available for student use from any of the public computers located in the Learning Commons on the first floor of Schaffer Library.

It costs $.39 per page to print a color document. The "pay-for-print" system uses the student ID card.  Funds may be put on your account using the kiosks located in the Library or in the 24 lab in Wold.  For more information, see Printing Information from the Library.

The public computing facilities have a variety of specialty software such as eViews available in them. For more information, see Public Computing Facilities and click on the link for each facility to see a list of software installed in that lab.

There are several public computing facilities managed by ITS. For more information, see Public Computing Facilities. All are available 7 days a week (with several of them having 24 hour access) and are accessible with your Union College ID.

Computer Support (3)

USTAR is the student-run program providing technical support to other students. USTAR will assist with evaluating both hardware and software problems and answering general questions relating to technology at Union College. They will not repair hardware problems.

USTAR is located in Steinmetz Hall room 104 and is open Sunday - Thursday 6:00pm - 10:00pm. Assistance can be requested through USTAR's website http://ustar.union.edu or by calling x7096.

For a fee, the Bookstore can often perform hardware repairs. Contact Computer Sales at x2402 for more information.

If you need help with ResNet, please contact them at ResNet Support.

USTAR is the student-run program providing technical support to other students. USTAR will assist removing viruses and installing the Union College licensed virus protection. USTAR is located in Steinmetz Hall room 104 and is open Sunday - Thursday 6:00pm - 10:00pm. Assistance can be requested through USTAR's website (http://ustar.union.edu/) or by calling x7096.

Union College is no longer providing virus protection to students. Here are links to free antivirus programs that Windows users can download and install:

Here are links to free antivirus programs that Mac users can download and install:

Digital Studio (13)

The Digital Studio is located on the second floor of the Schaffer Library and consists of five unique spaces designed to support faculty exploration of existing and emerging technologies: a newly redesigned Faculty Computing Resource Center (FCRC), 2 Multi-purpose rooms, a Production Booth/Studio, and Isolation Booth/Whisper Room.

These spaces are supported by Learning Technologies & Environments staff by appointment. Please contact helpdesk@union.edu or call xt. 6438 for assistance or to schedule one of these rooms.

Each Learning Technologies & Environments staff member who works to support the Digital Studio has a specific skill set. Some are video experts, some work with graphics, while others focus on audio.  If you think you will need specific help please let us know ahead of time by calling xt. 6438 and we can set up a consultation by appointment.

Faculty/Staff

Faculty/Staff may use/schedule the Production Studio, Isolation Booth, or Multi-purpose rooms during normal Schaffer Library business hours. Please note, instructional and research reservation requests made by faculty are given first priority. All requesters must meet the following criteria:

  • Union College full time employees
  • have an active Union College computer account
  • have an active Union ID card
  • completed Digital Studio training
  • be present throughout the scheduled event

Meetings must utilize the technology in the space. Scheduling repeating events is allowed on a limited basis, not to exceed the current term. Repeating events are vetted on a case-by-case basis after faculty requests are received at the beginning of each new term.  Please allow at least 72 business hours notice for all reservation requests.

Students

Students can utilize these spaces for individual projects, as long as they have a faculty or administrative staff member as a sponsor. The sponsoring faculty or administrative staff member needs to send an email to helpdesk@union.edu at least 72 business hours prior indicating:

  • his/her support of the student's project
  • the academic nature of the project (e.g., course title, senior project, event name/date, etc.)
  • if the sponsoring faculty or administrative staff member will be present while the student utilizes the Digital Studio space (and if so, if s/he has received training before)
  • desired Digital Studio space (i.e., Isolation Booth, Production Studio, Multi-purpose Room 1 or 2)
  • desired date(s) and time(s)

The trained faculty or administrative staff member sponsoring the student (or a member of the Learning Technologies & Environments (LTE) staff) must be present for the duration of time a student utilizes one of these spaces. If the sponsoring faculty or administrative staff member is unable to be present, the email must also include a request for a LTE staff member to be scheduled with the reservation. Please allow 72 business hour notice for all reservation requests. LTE will do their best to schedule an LTE staff member for the desired date and time during normal business hours (M-F, 9 a.m.-4 p.m.). 

NOTE: All faculty/staff who are interested in using/scheduling any of the rooms within the Digital Studio (except the FCRC) must receive training on how to use the equipment. Once a faculty/staff member receives the appropriate training, s/he will be added to the card access list for the room and can use her/his Union College ID card to enter the room. Please contact Learning Technologies & Environments at helpdesk@union.edu or at xt. 6438 if you need training.

Faculty Computing Resource Center (FCRC)

All faculty have access to the FCRC and do not need to receive training to gain access. Union ID cards are required access to the FCRC. Faculty may stay within the FCRC after normal business hours, if needed.

All rooms (except the FCRC) require a reservation and initial training before use. Please call Learning Technologies & Environments at xt6438 or send an email to helpdesk@union.edu with the following information:

  • Who is making the reservation
    (please include if you are faculty/staff/student. If you are a student, please include the faculty or staff member who is sponsoring your use of the room.)
  • Purpose
    (e.g., academic/course related, non-academic, etc.)
  • Date and time
  • Room requested
  • If you have received prior training or not for requested room
  • Any additional media/equipment/services you may need

To check availability for each of the rooms within the Digital Studio (except the FCRC), please see the room calendars below:

All rooms (except the FCRC) require a reservation and initial training before use. Please call Learning Technologies & Environments at xt6438 or send an email to helpdesk@union.edu with the following information:

  • Who is making the reservation 
    (please include if you are faculty/staff/student. If you are a student, please include the faculty or staff member who is sponsoring your use of the room.)
  • Purpose 
    (e.g., academic/course related, non-academic, etc.)
  • Date and time
  • Room requested
  • If you have received prior training or not for requested room
  • Any additional media/equipment/services you may need
Note, the FCRC is open to all faculty on a first-come, first-serve basis during the normal Schaffer Library business hours. Faculty may stay within the FCRC after normal business hours, if needed. Union ID cards are required access to the rooms within the Digital Studio.

FCRC-Room 205

All computers installed in the Faculty Computing Resource Center are equipped with Microsoft Office, Adobe CS6, etc. Specialty applications such as Audacity (audio editing), ArcGIS, Mathematica, OmniPage OCR, etc. are also installed although not all applications are on all computers.  There are 2 iMacs, that are configured as dual boot Mac OS X and Windows 7.  There are 2 Dell PCs that have HP ScanJet and Epson Scanners. A  22" Wacom Cintiq HD Touch Pen Display is available  and suited for a variety of creative work, including animation, photography, graphic design, and video editing. 

Both an HP Color LaserJet 3800n and a LaserJet 4050tn are also available to all computers in the FCRC.

MULTI-PURPOSE ROOM 1-Room 206

This room is equipped with a Sharp 48" LCD for projection and a SmartBoard.  There is a MacMini permanently installed in the room that connects to the LCD.  The SmartBoard can be connected to a laptop or the MacMini (specialty software will need to be installed to make SmartBoard function).  Seating capacity is 8.

MULTI-PURPOSE ROOM 2-Room 207

This room is equipped with a Sharp 48" LCD for projection.  There is a connection for a laptop.  Seating capacity is 8.

PRODUCTION BOOTH-Room 208/ PRODUCTION STUDIO-Room 209

These two rooms are setup to do pre and post production video.  Faculty, staff and students (with a faculty/staff sponsor) can use this space to record video sessions.  The room is equipped with 5 LED Lights, Green Screen, black back drop, microphones, and digital video cameras.  The production booth is equipped with a 27" iMac that has all the necessary software for pre and post video and audio production.

ISOLATION BOOTH-Room 234 

The 4'x6' isolation booth is equipped with a noise-canceling microphone and two sets of headphones for creating podcasts and/or lectures. A 21" iMac is also available and loaded with all the necessary software for pre and post audio production.

Please contact Learning Technologies & Environments to discuss your ideas and needs for your class at least one week before you’d like to begin using the space(s). The spaces within the Digital Studio are not large and also require the trained faculty member (and/or a member of the Learning Technologies & Environments staff) be present during student usage. We ask that you do not bring an entire class to the Digital Studio without contacting Learning Technologies & Environments well in advance to discuss your options.

If you know of a software package and/or equipment that will be well used in our Digital Studio space(s), then please let us know. We are happy to provide a wide variety of current software packages and equipment to help support faculty exploration of emerging technologies.

You should backup your files before leaving the Digital Studio. These are public machines and files can be erased. While the machines aren’t reimaged on a daily basis, we do reserve the right to reformat machines if needed.

Depending upon your usage, there may be a service charge to setup equipment, monitor student usage, facilitate a web conference, record a session, etc. Please contact Learning Technologies & Environments to discuss your options at xt. 6438.

Please contact Learning Technologies & Environments to discuss your options at xt. 6438.

If you have any questions, comments, compliments or complaints about the Digital Studio, please contact Learning Technologies & Environments at xt.6438 or send an e-mail to helpdesk@union.edu.

General (2)

Click here to find all Union College available software.

Click here to find all of the available ITS documentation. 

Google Apps for Education (13)

The 30 day auto deletion period for SPAM and Trash are system settings that you cannot change.

The Gmail advanced search box now has an option to search emails by size. Emails can now be searched without using operators like “size:” and “larger:”.

The advanced search options can be accessed by clicking on the down arrow in the search box in Gmail.  You'll see a new option to search by size where you can indicate "greater than" or "less than" and enter the size.

Yes, there is a Lab module that will allow you to unsend a message, but you will only have a few seconds to do so. (Please note that Lab modules are a testing ground for experimental features that aren't quite ready for primetime. They may change, break or disappear at any time.)

To enable this feature, go to your Settings and click on Labs.  Scroll down and find the "Undo Send" module and enable it.  Scroll to the bottom and click Save Changes.

Now whenever you send an email, you will see a yellow dialogue box that says: 'Your message has been sent' and then an option to "undo".  Click undo and you will see your message appear back in a compose window. 

NOTE:  The default amount time you have to click the undo is set to 10 seconds.  To change that to 30 seconds, go back to your Settings, click on General, scroll down to the Undo Send setting and select 30 from the dropdown menu for "Send cancellation period".

Under calendar settings, the option “Automatically add invitations to my calendar:” is set by default to “Yes” which will put all meeting invitations onto your calendar.  You may want to consider selecting the “No, only show invitations to which I have responded” so that only those meeting invitations that you have said “yes” to show up on your calendar.

Yes, you can search for messages sent or received during a certain period of time by using the advanced search operators after: and before: and using the date format yyyy/mm/dd.   For example,

after:2004/04/16 before:2004/04/18

This will find messages sent between April 16, 2004 and April 18, 2004.*
*More precisely: Messages sent after 12:00 AM (or 00:00) April 16, 2004 and before April 18, 2004.

As you write a message, Gmail automatically saves a draft of it. This way, you can always step away from your inbox and finish a message later.

If you want to find a draft of a message you were in the middle of writing, click Drafts along the left side of any Gmail page. (Don't see Drafts? Go to the Labels tab in your Settings, then click the show link next to the Drafts label.)

If you no longer need your draft, just click the Discard draft icon at the bottom of your compose window icon (looks like a trash can).  You can also discard any old drafts by clicking your Drafts label, checking the box next to the messages you'd like to delete, and clicking Discard drafts near the top of the page. Your draft will be permanently removed.

The option to control whether you see the subject line only or a snippet of the body of the message in your inbox is located in the Settings area.  The option is called "Snippets".

Go to Settings, and scroll down to find "Snippets" under the General tab.  Select "No snippets" to show only the subject line in your inbox and scdroll to the bootom of the page and click Save Changes.

Yes it did get sent. When you send mail to any group or mailing list you subscribe to, Gmail automatically skips your inbox and archives the message to save you time and prevent clutter. The message will appear in your inbox if someone responds to it or if there is an error delivering the message. If you'd like to view your message, you can find it in Sent Mail or All Mail.

Yes, you can hide the starred and important labels.  To hide them:

  1. Select Settings under the Gmail "gear" icon.
  2. Select the Labels tab.
  3. In the “Show in label list” column, click the hide link to remove that label from the left panel of your Gmail page.

You can hide importance markers. To hide the importance markers:

  1. Select Settings under the Gmail "gear" icon.
  2. Select the Inbox tab.
  3. In the “Importance markers” section, select the No markers option.
  4. Click Save Changes at the bottom of the page.

Yes, you can either use some of the available advanced search operators in the search box or you can use the search drop-down box, which proivdes a variety of search options.

Go to Settings, select Labs, enable Google Calendar gadget and scroll to the bottom and click Save Changes. You will see the gadget icon (looks like an ellipsis …) in the lower left hand corner of your screen. Click that and your calendar will appear.

Go to Settings, select Labs, enable Preview Pane and scroll to the bottom and click Save Changes.  You will see an icon in the upper right hand corner that lets you toggle between No Split, Vertical Split or Horizontal Split.

Yes, students are now also in the @union.edu domain.  Because of this, watch your auto-fill when typing in the names of people you are sending a message to! The entire campus community is now all on @union.edu e-mail addresses.

Learning Environments (4)

Yes. We have a variety of equipment that is available for loan. If you are borrowing equipment for something other than an academic class there is a nominal fee. See a partial list of equipment here.

There is no charge if the equipment is for an academic class. If the event is not for an academic class there is a nominal fee and you must provide an account number or provide payment in advance. See the charges here. If you request that a technician be present for the event there will be an additional charge.

We’d like 5 business day’s notice if at all possible. We try our best to meet all needs so the more advance notice you give us, the more likely we will be able to meet your needs.

  1. Call our office at 388-6438 or
  2. Email Marie, Jermaine or Ginny

Networking (6)

No.  You will need to disable the wireless feature and use the printer locally.

Yes, there are regulations for the usage of the Union College campus network. Upon registration, you will have to carefully read and agree to the current acceptable use policy.

Support for all network issues is provided to students free of charge. Please note that we cannot help with operating system and/or hardware issues (e.g. hard drive crashes).

In order to access on-campus resources from off-campus, you need to have a VPN account.  Information about the VPN may be found here.

Yes. Xbox, Xbox360, Playstation 2, Playstation 3, Playstation Plus, Gamecube and Wii are all allowed. However, all gaming systems must be registered or they won't work on the network.

You can play games online, but you cannot run a game server. Network games slow down the system. Any activity that has an adverse effect on the system is prohibited by the acceptable usage policy. However, most gaming systems (Xbox, Playstation, etc.) are allowed, once they are registered.

ResNet (1)

Union College has partnered with Apogee to provide high-speed internet access through the residential network with 24/7 customer support. If you have any questions, you can contact Apogee for help 24/7 via online chat at MyResNet.com or call 855-813-7010. You can also send Apogee an email at support@myresnet.com, or text ‟ResNet” to 84700 and a support representative will get in touch with you.

Union College Email (5)

Yes it did get sent. When you send mail to any group or mailing list you subscribe to, Gmail automatically skips your inbox and archives the message to save you time and prevent clutter. The message will appear in your inbox if someone responds to it or if there is an error delivering the message. If you'd like to view your message, you can find it in Sent Mail or All Mail.

User accounts for graduating seniors will be kept active through the end of September after your graduation.  Information on what your options are and instructions on how to transfer your e-mail is located here.

Union College has moved to a Google Apps for Education environment for e-mail services.  This environment scans for viruses and junk e-mail before it arrives in your inbox. Suspected messages are automatically moved to your SPAM folder.

You need to fill out an Application for Computer Account and return it to the ITS office. You can either download the form here or pick up the form in the ITS office. It will take 24 hours to create your account.

If you are either a student or faculty member from the Union Graduate College, please pick up the appropriate forms from the Registrar's Office in Lamont House.

Email password reset tools are located here.  Select the appropriate link for the system that your email resides on.

If you encounter problems, please contact the ITS Help Desk at 388-6400 or visit the ITS Help Desk office located in Steinmetz Hall.

WebAdvising (4)

It will automatically unlock in 10 minutes.

Your password is the same as your Union College e-mail password.

Your account should be set up automatically.  Your User name is the first set of characters in your email address before the "@" symbol. 

If your account isn't set up, please email webadvising@union.edu.

WebAdvisor is the online advising system used by both students and faculty.

Grades, schedules, unofficial transcripts, and academic audits are available to students.  In addition, there is a link to the National Student Clearinghouse, which provides enrollment certifications and Good Student Discount forms.  During pre-registration periods, students will also use the system to sign up for petition courses and register for courses.

Faculty have access to a listing of their advisees, rosters, and academic audits for the active students within their departments. 

If you have any problems accessing your account, please call the ITS Help Desk at 388-6400 or send an email to helpdesk@union.edu.

Need Help?

  • helpdesk@union.edu
  • Help Desk (6400)
  • MyResnet (Apogee) 855-813-7010
  • Electronic Classroom Hotline (7007)
  • Telecom Help (6411)
  • Hours: M-F 8:30-4:54

Submit A Request

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